Convenient tools and features that help put you in control of your finances from your computer.
FAQ
Two-factor authentication is an additional layer of security that uses a verification code that only a specific user has access to.
If you want to be remembered each time you log in, click the “Don’t ask for codes again” box that appears on the verification code screen. Note: Never select this option when using a public or shared computer.
No. The code will be delivered via text message or by voice to a mobile or landline phone.
Simply close the app after use.
Yes, but as a security measure, you must reconfirm your sign-in by fingerprint authentication, FaceID, or a 4-digit passcode after a period of inactivity or any time you switch to other apps or functions on your device.
Online Banking will automatically sign you out after a period of inactivity.
Whether the Mobile App is closed or not, your data is encrypted on the device and cannot be intercepted while using any network.
As is common practice in Fintech today, all communication between the Mobile App and your device is encrypted locally and sent over TLS 1.2+. This means that all user-entered data, including personal identifiable information, is encrypted before it ever leaves the user’s device.
A user’s device stores a lot of sensitive information. To lessen the likelihood of that information being compromised in the event of a lost or stolen device, the Mobile App encrypts device-held data at rest—that is, the data is rendered unreadable even when it’s not moving across a network. Additionally, all personal identifiable information that is stored on the app’s servers is encrypted and adheres to industry standards regarding limitations on who has access to that information.
Joint account holders will not be able to see the joint account under their own Online/Mobile Banking profile.
No. Only the primary can see the jointly held account in Online/Mobile Banking.
Yes. Both the primary account holder and the joint account holder with their unique user ID will need to “accept” the new online disclosure. The screen to “accept” the new disclosure will appear during your first login to the new system.
Data Usage Disclaimer The Mobile App is free for download; however, as with any app, your use of it may result data charges imposed by your mobile network operator or your internet service provider. You are advised to consult your mobile data or internet data plans to identify the charges which may be incurred prior to the installation and operation of the credit union’s app. The credit union is not responsible for data usage charges. In order for the app to operate fully, the device on which it is used may need to be connected to certain wireless and/or communication based technologies. There may be delays, limitations, and other problems inherent in the use of the internet and electronic communication, of which the credit union has no control.
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