SCAM ALERT: We have been notified of a recent scam where fraudsters impersonating Duke Energy are calling members to collect payments via Zelle. In these cases members receive a phone call from a Duke Energy “representative” stating their monthly payment was not able to be processed. The “representative” states the member will need to send money to them via Zelle to cover the payment.
If you feel pressured for immediate payment or personal information, hang up the phone and call Duke Energy at the number on your Duke Energy bill. This will ensure you are speaking to a Duke Energy representative.
If you fall victim for this type of scam, we recommend you take the following actions:
- File a police report
- Contact Duke Energy to notify them at 800.521.2232
- Contact Zelle
Visit the Duke Energy website for additional information (external link) about reporting fraud.
https://www.duke-energy.com/customer-service/report-fraud-and-scams
